Contact Us

UK Office

  • Backpackertravelinsurance.com
  • 1 Neptune Court,
  • Vanguard Way,
  • Cardiff,
  • CF24 5PJ.
Opening Hours

Complaints

If you have a complaint about the sale of your policy or our website, please contact us on complaints@blueinsurance.co.uk.

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

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We collect personal information in order to provide you with a quote, contract of insurance (where applicable) and for marketing purposes. Further details on this and how your data is processed can be found in our privacy policy.

Blue Insurance Limited trading as backpackertravelinsurance.com is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website.
 

UK Office: 1 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
Telephone   0333 355 0259  |   info@backpackertravelinsurance.com  |  Follow Us on Facebook 
1 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
Telephone  0333 355 0259